Dear valued customers, our customer service department work 7 days per week 24 hours daily. We will always be there to resolve any issues for you as quickly as possible during the operation hours.

FREQUENTLY ASKED QUESTIONS

  • General

  • Do I need to pay to become a member? Any requirement?

    It's FREE to become our member! However, due to the world gambling rules and terms, you must be at least 18 years old and above, and you must agree with all the Terms & Conditions. Therefore, please make sure you are aware of any regulations and adhere to the rules.

  • How do I sign up?

    Simply click "Register" button on top of the page, submit your particulars via the form. A "Verification Code" will be sent to your given mobile number, login with your contact number & passwords. Key in the verification code in order to become a verified member. Please make sure you are providing accurate information.

  • I'm new to this. How do I play?

    To play our games, you have to become our verified member. Then, pay and choose your games. You can withdraw your winnings after the games! If you need help in selecting games, you can always contact our customer services for solutions.

  • Transactions

  • What currencies are supported?

    Malaysia Ringgit (MYR)

  • How do I make deposit?

    Simply login to your account, click on "Deposit" under your member portal, choose your preferrable bank and make deposit to the given account. You can deposit using Online Transfer, ATM / Cash Deposit or Local Bank Transfer. Once deposit made, send us the payment details & receipt via the form. Our customer service will perform a quick verification and credit your payment into your selected games.

  • How do I make withdrawal?

    Simply login to your account, click on "Withdrawal" under your member portal. Then, fill in the form with withdrawal amount and submit. Please make sure you have sufficient amount and rollover amount in order to withdraw your winnings or balance. Our customer service will perform a quick verification and deposit your winnings to your account. Please make sure your FULL NAME is same as your Bank Account Holder's Name. Juta8 reserves the rights to void your account qualification.

  • Is there any limits for Deposit & Withdrawal?

    Yes. To ensure you are a responsible gambler, we have set limits to all the players. For information about the deposit and withdrawal limits, please check our "Banking Info".

  • How long do I need to wait for my transaction approval?

    Your happiness is our priority. We will always perform your transaction settlement as quickly as possible. For our record, we take 2 minutes only for deposit approval and 10 minutes for withdrawal approval. Delay of settlement may be occured due to bank server down & connection issue, please contact our customer service if we have delayed your request for more than 15 minutes.

  • Account

  • I forgot my password. How do I reset it?

    Click on "Forget Password" at our member portal, your username will always be your "Contact Number". Submit your username ("Contact Number") and our system will SMS you a "Verification Code". Key in the verification code and you're able to change your new password. Please make sure you're inserting the correct and verified contact number.

  • How do I verify my account?

    Please make sure you're submitting the correct contact number during your registration, we will send you a "Verification Code" to activate your account.

  • Can I change my contact number?

    We used contact number as username. You are not allowed to change your contact number after your account has been verified. However, you can register a new account with your new contact number. Please remember to contact our Customer Service for terminating the previous user account. Your both accounts maybe suspended if same user particulars are detected under both accounts.

  • Is my personal information secured?

    We ensure that your personal details are secured at all time. Juta8 will not disclose your personal information to any third party.

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